Manage and Measure Your B2B eCommerce Site

Channel Software provides a powerful, B2B cloud-hosted eCommerce management portal for your company to operate and measure all your eCommerce data and activities. Take command of your eCommerce product catalog, customer accounts, product assets, and performance analytics from one easy-to-use location.

CSX Management Console Key Features & Benefits

Catalog Management

With CSX eCommerce catalog management, distributors and manufacturers can easily integrate a variety of back-office systems to automate manual tasks and reduce errors in catalog management. Our management console allows you to manage product catalogs, pricing - including price breaks, variants and variations, custom attributes, unit of measure (UOM), catalog restrictions, and more across multiple sites.

Functionality includes:

Category and product data management
Configurable products, bundles, and kits
Configurable Inventory Messaging
Configure show/hide products for private label/OEM and restricted products
Customer-Specific Catalogs, Pricing & Inventory

Attribute management
Multiple Units of Measure (UOM)
Product details: product documents, specification tabs, videos, multiple images, etc.
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Customer Account Management

Your eCommerce website is a great way to provide your customers with self-service capabilities that will reduce your operational expenses. With our CSX eCommerce platform, you can let your customers have access and control over their accounts, orders, shipments, and more. Your team can save valuable time on routine tasks while your customers gain the tools they need to manage their accounts efficiently.

Here are a few of the customer account features available with the CSX eCommerce platform.

Registration

Give new customers account-specific pricing and terms and the ability to see their orders, order history, invoices, and more.

New B2B customers: After new customers register, you can approve their status so they can start benefiting from customer account membership options.
Existing B2B customers: Approved B2B customers benefit from account-specific pricing, credit options, order history details, and more.
Anonymous/non-registered customer: Can use a credit card to purchase from your store but have no access to account history and benefits.

User roles

Assign various roles to people including:

View only: This role allows the user to log in and view products, inventory, optional pricing, and account functions. This user cannot place orders.
User: This role is a standard user. User roles can place orders and see account details (order history, open quotes, etc.)
Customer admin: This user can create new accounts under their customer account umbrella. This role can be used in an order approval process model.
Sales rep: Sales reps can log in under their own account then emulate or mirror their managed customers. They can place orders, create worksheets/shopping lists, and see customer-specific account data.

Password management

To enforce security, you can require new account registrations to reset their password on the first login. Your customers can manage their own account passwords, change passwords, and recover passwords with involvement from your team.

Account management

Customers can manage their contact information, billing and shipping addresses, and user permissions.

Sales rep access

With the CSX management console, you can give your sales reps access to each of their customer accounts. This will give your reps deeper insight and provide a more personalized experience for your sales reps’ customers.

Event registration

Make it easy for your B2B customers to register for classes, demos, etc., by publishing them on your company calendar. Ideal for certification courses, product demos, and more.

All these features and more, are available to put your company and your customers in control.

CSX eCommerce Resource Center and Asset Management tools

Resource Center & Asset Management

Channel Software’s CSX eCommerce platform gives you a central location to easily store and manage all types of catalog information. Our resource center and asset management functionality will save your team valuable time by storing, organizing, retrieving, and sharing product files.

Asset management: CSX provides a central repository to store, update, and add new eCommerce-specific assets.
Resource center: a modern and user-friendly way to present documents and assets to your customer. Easily provide your customers with manufacturer’s documents, videos, return authorizations, and company-focused documentation for ease of access. You can manage customer access so only specific users can view or use specific documents.

Analytics

The analytics tools available in the CSX eCommerce management console provide a wealth of extensive information on how your customers interact with your eCommerce website. This includes data points from multiple areas that impact your business, like product sales, promotions, and visitor activity - everything needed to run efficiently any size company!

Using the built-in dashboards with the CSX platform, you can easily track your eCommerce store performance, product performance, and audience performance to better understand your website visitors and customers.