Channel Software provides a powerful, B2B cloud-hosted eCommerce management portal for your company to operate and measure all your eCommerce data and activities. Take command of your eCommerce product catalog, customer accounts, product assets, and performance analytics from one easy-to-use location.
With CSX eCommerce catalog management, distributors and manufacturers can easily integrate a variety of back-office systems to automate manual tasks and reduce errors in catalog management. Our management console allows you to manage product catalogs, pricing - including price breaks, variants and variations, custom attributes, unit of measure (UOM), catalog restrictions, and more across multiple sites.
Your eCommerce website is a great way to provide your customers with self-service capabilities that will reduce your operational expenses. With our CSX eCommerce platform, you can let your customers have access and control over their accounts, orders, shipments, and more. Your team can save valuable time on routine tasks while your customers gain the tools they need to manage their accounts efficiently.
Here are a few of the customer account features available with the CSX eCommerce platform.
Give new customers account-specific pricing and terms and the ability to see their orders, order history, invoices, and more.
Assign various roles to people including:
To enforce security, you can require new account registrations to reset their password on the first login. Your customers can manage their own account passwords, change passwords, and recover passwords with involvement from your team.
Customers can manage their contact information, billing and shipping addresses, and user permissions.
With the CSX management console, you can give your sales reps access to each of their customer accounts. This will give your reps deeper insight and provide a more personalized experience for your sales reps’ customers.
Make it easy for your B2B customers to register for classes, demos, etc., by publishing them on your company calendar. Ideal for certification courses, product demos, and more.
All these features and more, are available to put your company and your customers in control.
Channel Software’s CSX eCommerce platform gives you a central location to easily store and manage all types of catalog information. Our resource center and asset management functionality will save your team valuable time by storing, organizing, retrieving, and sharing product files.
The analytics tools available in the CSX eCommerce management console provide a wealth of extensive information on how your customers interact with your eCommerce website. This includes data points from multiple areas that impact your business, like product sales, promotions, and visitor activity - everything needed to run efficiently any size company!
Using the built-in dashboards with the CSX platform, you can easily track your eCommerce store performance, product performance, and audience performance to better understand your website visitors and customers.